Refund Policy
SMH Gold Edge is a digital software license that is bound to your trading account once issued. This policy explains when a refund is available.
Before your license is issued
If you change your mind before your license has been issued to your MT5 account and the software has been delivered, you can request a full refund.
After your license is issued
Once your license has been issued and the software delivered, the purchase is final, with one exception: if the software cannot be installed or run on a compatible MetaTrader 5 setup and our support team cannot resolve the problem within 14 days of delivery, we will refund your purchase in full and revoke the license.
License plus mentorship
The same rules apply to the mentorship package. Mentorship sessions that have not yet taken place when a refund is approved are included in the refund.
Trading results
Refunds are never based on trading performance. Losses, drawdowns or results that differ from what you expected are not grounds for a refund, because the software cannot and does not guarantee any result.
How to request a refund
Email support@goldedgetrading.com with your order reference and the email address used at checkout. We aim to respond within 2 business days. Approved refunds go back to the original payment method, usually within 10 business days.
Chargebacks
Please contact us before disputing a payment with your bank. We can usually resolve issues faster directly. A disputed payment will suspend the associated license until the dispute is resolved.